Software Installation, Use & Support

Overview

Learn to install, configure, support and update software across multiple operating systems. Ticketing workflows, remote support and customer communication included.

What you'll learn

• Deploying Windows / macOS / Linux for end-users
• Installing, updating and uninstalling applications
• Remote support tools, screen-share and diagnostics
• Ticketing systems (Jira, Zendesk, Freshservice)
• Writing clear, empathetic support responses

Outcomes

• Resolve tickets confidently across three OS platforms
• Qualify for Help Desk, Support Technician and IT Assistant roles

Syllabus

1. OS Installation & Admin

   1–2

   User accounts, drivers, updates.

2. Software Lifecycle

   3–4

   Packages, app stores, scripts.

3. Remote Support Lab

   5–6

   Live support scenarios on real machines.

4. Ticketing & Comms

   7–8

   SLA basics, escalation, documentation.